Frequently Asked Questions

Logging in and access to Concrete 2021 Virtual Conference

How do I log into the Concrete 2021 Virtual Platform?

The Concrete 2021 Conference platform is called eMeeting. You may use the event platform on both desktop or tablet. We recommend using Google Chrome to access the platform and zoom in at 100%.
For Google Chrome download and install instructions, please click here.

Step 1: Use the details sent to you in the email on 5 September 2021 to access the platform via Google Chrome.
Step 2: Click on ‘Settings’ in the top right corner of the screen to increase the size of your screen to 100% – use the ‘Zoom’ toggles to increase the size if required. This will allow for optimal screen resolution when viewing the platform.
Step 3: Click on “Join now” and type in the email address you used to register to the Conference.

We suggest you test the settings of your camera and microphone before you logon to the portal. To test this, you will need to find your sound settings in the control panel of your desktop. Sessions will not use your camera or microphone unless you are a presenter of the specific session however the networking and breakout sessions will utilise your camera and microphone. Please also note that the platform does not use virtual backgrounds, thus please ensure you are located in a space with appropriate lighting and background.

Have you interacted with us using two different emails?

To access the Concrete platform, please use the email you registered with. If you do not recall the email you registered with or would like to update your email, contact

When will I get my login information?

The platform login details will be provided 5 September.
If you register on the day, please allow up to 60 minutes for your login details to be provided.

What if I can't access the platform?

If the platform is being blocked by your organisation, please request they whitelist the below URLs:

If you require further assistance, please email us on or phone 02 9265 0700. The Australian phone code is +61.

Once in the platform if you experience any issues, please head to the helpdesk.

Who do I contact if I can’t access the platform?

Please email us on or 02 9265 0749.
Once in the platform if you experience any issues, please head to the helpdesk.

Can I log in on more than one device at the same time?

No, your access code is unique and is single use. If you log-in on a new device, you will need to log-out of the first device and request a new verification code.

Which browser should I be using to access the platform

The Virtual Platform runs best on Google Chrome, if you are using a different web browser we recommend you switch, however it is also compatible with the latest versions of Firefox, Safari, and Microsoft Edge.  If you’re still experiencing any errors, refresh your webpage, clear your cache and cookies, or try going into incognito mode.

Navigating the platform

How do I enter a session on the platform?

Once you are logged in, You can either access the program from the menu bar on the left of screen or from the lobby. Across the top of the screen you will see the different room for each presentation, select the room you wish to enter. If you would like to view the presentation description you may do so by clicking on the name of the session. If you would like to view speakers information prior to going into the session click on the speakers name. To enter a session select preview under the sessions name. Please note, sessions will be made accessible at the designated session time. If the session time has commenced and no speaker is active, please be patient as the session will start shortly.

Can I access the abstract posters through the platform?

All posters are available in the menu by clicking on the ‘digital posters’ menu option. From here you can view all the accepted posters. You are able to rank the posters and ask questions of the author.
There are also dedicated poster sessions within the program where you can ask questions of the author after a brief presentation.

How can I access abstracts and full papers?

On the menu bar to the left of your screen you will see proceedings, click here to access all the accepted abstracts and full papers.
From here you can search by theme, author or title, and have the ability to download any or all of the abstracts and full papers.

Who do I contact if the platform isn't working?

If you have any queries about the portal including to update your profile, using the timeline or camera and microphone problems, please click on the “Help desk” button on the left hand side of your screen.


What time zone is the Concrete 2021 Virtual Program in?

All session times are in Australian Eastern Daylight Time (AEST), and is the time zone used in Brisbane, Victoria and New South Wales. 

How can I ask questions?

Once you have selected a session to attend, you will have the option to ask questions under the “Live Q&A” section located on the right-hand side of the screen. All questions will be reviewed by the moderators and a selection of diverse questions will be asked to the speakers by the Chair in the Live Q&A sessions.

How can I connect with other attendees?

In the program we have multiple networking breaks. During these breaks you can access the networking room, head to the partner hall to network with our sponsors and exhibitors or during special sessions join your colleagues for fun with our virtual happy hours including trivia games and mini yoga breaks.

How can I connect with other Partners and Exhibitors?

Click on the partner hall, select the exhibitor or partner you wish to connect with and enter their booth, from here you can chat via video, text, or access their videos and documents.

When is the Partner Hall open?

Sunday 5 September                                 15:00 – 19:00
Monday 6 September                                 09:30 – 18:00
Tuesday 7 September                                09:30 – 18:00
Wednesday 8 September                           09:30 – 15:30

How can I chat with other delegates?

Head to the networking room, here you can message chat with other delegates, share your contact information and video chat.

I saw I can win prizes, how do I get points?

You can earn points in the platform for connecting with exhibitors and partners, downloading exhibitor and sponsors resources, watching their videos, asking questions, talking with sponsors and exhibitors and submitting answers to their booth surveys.

How long are the sessions available for?

Sessions will be available for attendees for 1 month post-Conference, however attendees won’t be able to download presentations.

How do I receive my Certificate of Attendance?

If you require a certificate of attendance, please contact